Ordering & Customisation

How far in advance should I place my order?

We recommend placing orders at least 2–4 weeks in advance for custom cakes and 3 months for wedding cakes. During peak seasons, our schedule fills up quickly—book early!

How do I place an order?

You can place an order via our website, email, or phone. Let us know your event date, number of servings, and any design ideas or themes you’d like us to bring to life.

Can I request a custom design?

Absolutely! We specialiSe in creating custom cakes tailored to your vision. Share your theme, colors, and inspiration photos—we’ll take care of the rest.

Pricing & Payment

How are your cakes priced?

Each cake is priced based on size, design complexity, and flavors. We’ll provide a quote once we understand your needs.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and bank transfers. Custom cakes require a 25% non-refundable deposit to confirm your booking.

when is the balance due?

balance of order is payable 2 days prior to collection or delivery (unless agreed otherwise).

Delivery & Collection

Do you offer delivery?

Yes! We offer local delivery. Charges vary depending on location and order size. Get in touch for a quote.

Can I collect my cake?

Yes, pickups are available from our location by appointment. We’ll confirm timing after your order is finaliSed.

Dietary Needs & Allergies

Do you offer allergy-friendly or dietary-specific cakes?

We offer gluten-free, dairy-free, and nut-free options upon request. However, all cakes are made in a kitchen that handles allergens, so we cannot guarantee zero cross-contamination.

Where can I find allergen information?

Allergen information is available upon request. Please notify us of any allergies when placing your order.

Storage & Shelf Life

How should I store my cake?

Store your cake in THE FRIDGE OR a cool, dry place. TAKE YOUR ORDER OUT OF THE FRIDGE AT LEAST 2 HOURS BEFORE YOUR EVENT. After cutting, wrap slices or place them in an airtight container to maintain freshness.

How long will my cake stay fresh?

Our cakes are best enjoyed within 3–5 days.

Cancellations & Changes

What is your cancellation policy?

Orders cancelled 7 days or more before the event are eligible for a 50% refund. Cancellations made within 7 days are non-refundable.

Can I make changes after placing my order?

Changes can be made up to 72 hours before delivery or pickup, depending on availability. Please contact us as early as possible.